Exchanges and Returns

Customers who wish to request a refund must contact us by phone to obtain approval. Merchandise must be returned with a copy of the invoice and the authorization number. Products returned without an authorization number will be rejected and returned to you at your expense.

Exchanges are permitted, except for special orders and custom-made items.

The customer is responsible for shipping costs in case of a return.

All merchandise must be in its original packaging and be resalable to be exchanged and refunded.

You have a period of 14 days from the receipt of the item to request an exchange or refund.

Exchanges will be processed based on inventory availability. In case of out-of-stock items, you will be notified by email or phone.